QRPlus — Refund Policy

*Last updated: 2026-08-23*

Our approach

QRPlus doesn't offer no-questions-asked, change-of-mind refunds. We do offer refunds where something on our end has actually gone wrong — the service didn't work as described, a fault prevented you from using what you paid for, or you were charged in error. This applies the same way to both one-time purchases and subscriptions, as set out below.

This policy sits alongside, and doesn't reduce, any guarantee you're entitled to under the Australian Consumer Law — those guarantees can't be excluded, and apply regardless of anything else in this policy.

When you can get a refund

• The service didn't work as described. For example, a technical fault meant your QR code couldn't be created, edited, or didn't redirect scanners correctly, and we weren't able to fix it within a reasonable time.
• A billing error. You were charged the wrong amount, charged twice, or charged after a cancellation that should have taken effect.
• The free trial wasn't honoured. If you cancelled before your 7-day trial ended and were still charged, that's a full refund, no questions asked.

When a refund won't apply

• Change of mind after a one-time QR pack has been generated and delivered.
• Simply not using a subscription you didn't cancel in time — cancelling stops future charges, but doesn't retroactively refund a billing period that already started and worked correctly.
• Misuse of the service that led to your account being suspended under our Terms of Service.

One-time packs

Since a one-time QR pack is generated and delivered instantly, refunds are limited to cases where the service genuinely failed to deliver what was paid for (see "When you can get a refund" above) — not simply changing your mind after the codes are generated.

Subscriptions

If you cancel your subscription, it stops renewing but you keep access until the end of the period you already paid for — we don't refund the unused portion of a period you cancel partway through, except where the cancellation was to correct a billing error or trial issue as above.

How to request a refund

Email support@qrplus.com.au with your account email and a short description of what went wrong. We aim to respond within 2 business days and, where a refund applies, process it back to your original payment method within 5–10 business days.

Contact

Questions about this policy: support@qrplus.com.au.